Jeremy Brooks Review of White Dove Mattress
I am one that is experiencing the same warranty st...
I am one that is experiencing the same warranty struggle as others. We have the XL3100 that is only 2.5 years old and it has started to sag. We called the local store (Mattress Warehouse) they came out and looked at it. Then sent a letter saying it wouldn't be covered under warranty at this time; that we needed to wait until it was worse. The warranty states that if there is a sag of 1/2 inch or more it would be covered. It is right at 1/2 inch. After the local company wouldn't stand behind the warranty I went to the manufacturer. Well same story; "we are probably going to side with Mattress Warehouse" they want us to wait until it's worse also. It is already horrible to sleep on! If a company is going to have a warranty then they need to stand behind it and not give the customer the run around. When I questioned the wording of the warranty "1/2 or more" I was rudely told that it's my "interpretation". I believe there is only 1 way to interpret that. Very disappointed especially for a $2200 bed!
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