We were charged more than we booked it, so we aske...

We were charged more than we booked it, so we asked to refund the difference.
We opted for the private room with ensuite, and we were given a basement room which is shabby compared to what is seen in the photos (photos are overexposed with natural light).
On the second day we had no heating.
We asked for another room, or a portable heating fan, but we were only offered more blankets.
The windows have gaps and are not sealed from the bottom so cold air comes in especially since it was 4 degrees outside. Due to this lack of maintenance, you can hear people talking from outside everytime someone goes out for a smoke, and also next to the room is a wooden stairs to a common area. This stairs creates a lot of noises with footsteps and this happens very frequent.
It s hard to sleep well in the room.
To top it all when we emailed management, Joey was hesitant and unprofessional bringing excuses that the historical building was a brothel. He doesn t want to understand it s not a brothel anymore, but hosting guests.
Gaps should be sealed, it has nothing to do with being an old building, and a heating backup should be available. When we asked for a refund he only gave us 16.60 since he felt the room was cheap!
Such excuses can fool young backpackers in the dormitory paying cheap prices, but we paid an average 87 per night in February!