Kevin Haimovici

Review of Cowles Ford, Inc

I started using this dealer 3 years ago for servic...

I started using this dealer 3 years ago for service and was really impressed. I ended up buying my next vehicle from them. However,the service department now, is absolutely terrible. I took my car there to correct a check engine light proble. I ended up taking it there 4 times to get it corrected. Tje third time they replaced the engine block. They had the vehicle for the third trip for 5 weeks. When I got the vehicle back, the check engine light came on again two days later.

I had little to no contact from the service department each time I turned it in. I would havento call or email them.

The had my vehicle for a total of 8 weeks to correct the problem.

I am not sure I will go back their again.