Unprofessional waiters, I came to dine with friend...

Unprofessional waiters, I came to dine with friends 2 dishes out of 3 arrived 36 minutes late and one dish did not arrive at all (the place was at 50% full).
One of the dishes was with a caramelized banana with a burnt taste.
In the past the place was more pleasant to spend the evening.
Recommends refreshing procedures.