Absolutely, hands down, the WORST customer service...

Absolutely, hands down, the WORST customer service experience ever! My husband had a recall on his BMW and took it in for service. It took him 1 hour to drop off his car. Nobody wanted to help him. A car porter even came up to him and asked what he could help him with and told him, actually said to my husband, that nobody wanted to work today! Finally after getting someone to take his information and key, it was finished today so I dropped him off to pick it up. Assuming yesterday was just a bad day and today's service would be better - WRONG! It took him an hour to pick it up! They said they would bring the car around and after 45 minutes of waiting he found the rep that was working with him and finally got his car! Pathetic!