Fadhl Rahawi

Review of Radisson Aruba Rsort, Casino a...

I stayed at the Hilton Aruba for 6 nights and 7 da...

I stayed at the Hilton Aruba for 6 nights and 7 days. I was treated less than standard for being a Diamond member. I was lied to, policies were not followed and my room was not ready on day of arrival. They fell short of expectations at this property and I used points for my entire stay! This is only in short for the experience I had. The points I used do not match the service or amenities I should ve experienced. I m extremely upset and I ve been a member for years. I was lied on my first day. I spoke to Grace and she gave me a horrible view that was supposedly a partial ocean view. It was the first room right off the elevator which was the farthest from the ocean... when I confronted her she told me that the ocean view/ front was not available. I called the Diamond desk and was on hold for 1 hour until I got Nelson on the phone who s the director of front services. He basically said that the room was available but it s not clean.... I ve been in contact with Grace from the beginning and she knew it was my birthday and anniversary and she still treated me less than a Diamond member. She kept saying this is not available for Diamond guests . My friend who s not even a Hilton honors member was given the last room partial ocean view and it was better than the first room I was given... 3 days later Nelson changed my room to an Ocean front after the whole hassle I had to go through. Then, more problems came with that ... AC was loud and rattling, construction in the morning drilling a whole right by the pool.
I had 2 separate reservations that I booked with points and Tasha said that I wasn t supposed to receive another drink voucher because I already received vouchers for my first reservation. This is NOT true and wrong because I ve stayed at other properties and every-time I have 2 separate reservations I get my benefits all over again. Also, she billed my room without me looking at the bill and charged my card. She admitted she was wrong and apologized. Water bottle were NOT available in rooms and i had to buy from the market a huge case of bottles. I m extremely aggravated and upset at this stay. I work hard for the points I used and I m a loyal member.