PST computers is AWFUL, and my experience with the...

PST computers is AWFUL, and my experience with them has been extremely unpleasant. I am appalled by the poor customer service and visible damage done to my laptop. A week ago, Apple referred me to PST computers for keyboard issues. Trusting in their recommendation, I brought my laptop to PST. Ervin told me that to qualify for a recall; my computer would have to show signs of something wrong in a diagnosis. Knowing that without a doubt, my laptop had serious keyboard issues, I agreed to bring my computer in once again. Later that day, he told me that my computer did not show any problems and therefore he couldn't do the recall for free. He asked if I wanted more work done on it, and imformed me that I would be charged $95 per hour of work. I told him that I did not want to do that and that I will pick up the computer later in the day. After we hung up, I called Apple. I asked Apple if my laptop had to show signs of something not right in a diagnosis to have the recall done on my laptop. The apple customer support person told me it did not since my computer already qualified for the recall. I had a strong feeling that I was being scammed for more money from PST computers, so I made an appointment with Apple and told PST that I was going to pick up my laptop because I had an appointment with Apple, they agreed. Two minutes later, Ervin called back and miraculously said I could get the recall done on my computer for free. Although I was sketched out, I knew they could get the work done faster than Apple would, and after all, they are an Authorized Apple Support Provider. Fast forward to me picking up the computer after getting the top case replaced. A man named Cooley, whom I had never seen before, brought my computer to me. When I opened the computer, a once unnoticeable crack had turned into an inch long, and a half of an inch wide gap in my computer. A whole piece of the screen was missing. I told the man that the computer was damaged and not returned in the condition it was given. He was more than ready to argue his case as he would not even let me speak, and he began to yell over me. So I yelled back and told him that I wanted to talk to a manager or supervisor. He left, and the supervisor came out and said that there was nothing they could do, and I left. Apple is now investigating the situation. If I were Apple, I would cut them immediately from their apple service providers. The horrific customer service and atrocious damage done to my relatively new computer is extremely disappointing. I gave my full trust into PST and what I got in return was careless work that led to a damaged screen. Pictures and videos do not lie.

Update: Apple is replacing my screen. :) no thanks to these dummies...