Maria de los Angeles Garcia Franco Review of Kidkraft, inc
I bought a majestic doll house during black Friday...
I bought a majestic doll house during black Friday week for $137. I received an email with the order number and explaining due to Covid-19 they were taking a little bit longer to send orders. I called yesterday because I did not received a tracking number or any other email after two weeks. They told me my order was cancelled because they did not have the house. I did not receive any email saying giving me that information and I checked my PayPal account and the money still pending. I do not understand why after two weeks, if they cancelled my order the transaction still pending if that takes between 3 to 5 business days. Nobody is giving me an answer, just that my order was cancelled that's it. They did not offer any solution or any other help besides to buy a new house because the house is out of stock but I keep checking their own website and the house is available for purchase. Also, they want PayPal to resolve the transaction because they do not know why still pending when PayPal says this company has not closed or cancelled the transaction. I can see the house ready to buy right now for $189.
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