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Hy Hy

3 years ago

We will never come here again. We took my son her...

We will never come here again. We took my son here for allergy testing. I paid the bill online and apparently it didn't go through......I received no further communications from them of any kind, nothing saying this would be sent to collections, no phone calls, etc. Suddenly I get a bill from a collections agency. I have been on the phone all morning with the billing department, they are rude, put you "on hold" for extended periods of time and suddenly end phone calls. I called immediately back but now the person I was talking to "is at lunch". I'm trying to pay the bill now and they "can no longer accept payment". I spoke with someone named Trevor in billing who was impressively unprofessional. This billing department claims they tried to call my phone but it was busy. It's a cell phone....there is no such thing as "it's busy" so I know they are not being honest. I received no voicemails from them, no emails, nothing. Bills sent to collections can just destroy your credit and give you problems buying a house, etc. Wow what a way to treat a working family with kids!! We will go to Children's for all further heath care needs of my son, I've heard they do an excellent job with allergies and allergy testing.

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