John Liu

Review of Forbes Chevrolet

We knew exactly which car we and package we wanted...

We knew exactly which car we and package we wanted (2016 Cruze Premier) and intended visit 2-3 GM dealers to get the best price. Now I don't know if the sales look down on this kind of behavior in general but some dealers do provide better rates and I'm only doing what I can to get the best price for myself. So yes, I'm not the most efficient person to sell to, but in my opinion there is nothing wrong with shopping around

When we walked into the dealer I didn't want to beat around the bush and simply expressed my intention: "I know exactly what I want, I'm only looking at offers, here is what I have so far". Now from this point on I'll be quoting the sales personnel that came to greet us. Sales person: "So you are just looking for someone to drop the pants.", initially I thought this is a playful person and just played along. Later when I presented my previous dealer's offer and the sales person insisted that it is not possible followed by saying, and I quote: "You are just running around wasting gas and everyone's time for maybe a hundred dollars difference, I hate people like you".

At this point my wife and I apologized for wasting his time and went on our way. I personally frequently deal with customers to on my line of work and I understand there are pesky people out there, and I am in no way excluding myself as possibly being someone like that in others eyes. I'm not entitled enough to think that everyone should value my business, However, I also don't think this degree of unprofessionalism is warranted. Regardless, Cruze currently is a great car and would recommend to anyone.