Matthew Ploof

Review of Autonation Toyota Thornton Roa...

If I could give zero stars, I would. Do NOT take y...

If I could give zero stars, I would. Do NOT take your vehicle to be serviced here. The service department is the worst I have ever seen. They don't return calls. You wait on line for over 30 minutes and the customer service is horrible. They make so many errors in service, billing, appointments, and anything else they come in contact with. When you call to get service, you get bounced around and NEVER get transferred to the service department. They take 1-2 hours for an oil change when you have an appointment. The manager of the service department should be ashamed and relieved of his duties. It's a shame that the service department is so bad, because the sales department is actually very good. Like I said the service department is the worst I have ever seen. Avoid at all cost.