Arrived at 21.30 for our reservation to find it ha...

Arrived at 21.30 for our reservation to find it had been cancelled at 18.00 hrs (while we were mid flight) as a result of the BA Melt Down - spent an hour in a very chaotic reception area while Ricardo and Natalia resolved the situation - got to bed at 23.30 in a free upgrade Luxury Room.
Great Staff even when under tremendous pressure - BA could learn a thing or two about customer service from the Team at the Sofitel. Many thanks again guys.