Ross Bunchek

Review of Griffin Ford

UPDATE: So, to their credit, I received a phone c...

UPDATE: So, to their credit, I received a phone call the day after posting my original review as they were looking to find out exactly what happened with my truck. I walked them through the situation and explained it step by step, after which they were fully apologetic and offered a bunch of services at no cost for me with the truck, but I declined. In response they did decide to reimburse me for a decent portion of the repairs. Again, to their credit, this is far more response than I would have expected and they fully initiated the contact on their own and sought me out, I didn't do anything other than post on my experience. Thank you for the follow up and for trying to make the situation right. Incidents happen and it's not okay, but when a company genuinely tries to rectify the issue, that much I genuinely do appreciate.

ORIGINAL POST:
I brought my truck in about a month ago to have a noise looked at, it was making a grinding sound between 30 and 40mph at low RPM. I explained the problem, gave them specific details of when it would occur, but they said they just couldn't find the issue even though I could get it to happen all the time. They ended up trying 3 or 4 different things and I wound up paying A THOUSAND DOLLARS on something they "hoped" they had fixed. Spoiler alert: they didn't. I pick my truck up and not only is the problem still there, it's WORSE, and this time I actually get video of when it's occurring and how it sounds. I take it back the next day and despite the video they STILL can't find it! The next week I take it to a local shop and they find the problem in under 30min and my total bill was UNDER $30! I WASTED multiple days and A THOUSAND BUCKS on your terrible service department. Thanks for stealing money from me, consider me at least one person you'll never see again.