Comfortable room, lovely bar area, nice hotel over...

Comfortable room, lovely bar area, nice hotel overall. The only downside was wi-fi access which we could only get on our phone and could not connect with our laptops. We were told by 2 different staff members that we could phone the helpdesk ourselves from reception but were told we would likely be on hold for an hour or so before speaking to an agent to get out laptops connected. We asked could reception call for us and the response was that the last time they called no one responded and they were on hold for too long. This, for a business hotel, is not acceptable and it would put definitely put me off staying here again.