This company has reasonably good products but, let...

This company has reasonably good products but, let the buyer beware. They have no service department nor any mechanism to take care of problems with their products when they arise.

We built a home with Andersen 400 windows throughout. We have an elevated gable that needed ventilation and purchased a remote opening awning style window. This ceased working after 2 1/2 years. I have been trying for a year and a half to get someone with knowledge of this product to repair it. Andersen first sold me a new battery, which did nothing. They send out guides that do not match the model of my window. They have told me on several occasions to contact an electrician. My electrician says that there was full power to the window and to the operator and that the product is faulty. They will not stand behind it. Specifically, I was told by Philip Mueller that he could not provide me with anyone that knows something about this product for repair. I am not even asking for them to cover the cost. They just don t have anyone who can help you with a problem with their product. Apparently, this company just sells things. They don t stand behind them at all.