K. Johnson

Review of Aliante Hotel + Casino (Aliant...

We stayed here several years ago when it was a sta...

We stayed here several years ago when it was a station casino and really enjoyed it, so we thought we'd stay again for a business trip this time even though it had changed to the Aliante. A lot of things are still the same as before but some of the really really important stuff is different
PROS: *front desk at check in- excellent service! Friendly staff that was slammed busy (on a Wednesday) but was smiling and when we needed to switch rooms, had no issues with it. * View from room - yes, if I look down I see the parking lot, but if I just look out it's a BEAUTIFUL view of the mountains! * Bathroom/Shower- big mirror with moveable close up make up mirror, good lighting, and shower has enough room for two with seat in the back, makes it so much easier to shave my legs.* Lovely staff - from the valet to the managers everyone is super friendly and personable. * Surprise anniversary gift! The staff sent us champagne and chocolate strawberries for our anniversary it was totally unexpected and very sweet of them! We loved it!!!

CONS: *Thin thin walls!!!! We had neighbors in the next room that came in at 2:53AM DRUNK and woke us up(this is Wednesday night & we're here for work)....I don't mean slightly intoxicated, I mean 3 men yelling in the hallway, slamming the room door open, crashing into the walls of their room and generally causing a ruckus. We called the front desk...I assume that security did something because an hour later they quieted down. Oh wait...at 6:45 they started in AGAIN!!! Yelling at one person to "get up", saying how they were going to get "f*ed up again tonight", and generally being obnoxious - I went out in the hall to check & make sure it was my neighbors - yup, it was...called the front desk and told them what was being said and that I didn't appreciate being up since 3AM, and could they PLEASE do something?
The people weren't nextdoor last night (Thursdays), thank goodness.
* They check your room key EVERY TIME you come down and go back up to your room... even if it's the same person that saw you get off the elevator- I realize it's for security but it's a pain in the back side when I have both hands full. * No working fan in bathroom. So when you shower it fogs the mirror unless you leave the door open and if you go #2 the whole room smells if you open the bathroom door...not good!! *Yelling at 5AM on Friday morning down the hallway - what's wrong with people?!! I don't mean talking loudly, I mean YELLING - "F* YEAH, LET'S DO THIS", and a lot more profanity basically trying to get people ready to go....? Not impressed, not happy* On Friday night it was WONDERFUL!!! Not one issue!!! So really the problem wasn't so much the hotel as the jerks staying for the race.

***PERSONAL EXPERIENCE WITH AN ALLERGY***
I have a shellfish allergy & can't afford to get another EpiPen (they are outrageously priced when you think about the fact that they save lives!).Anyway, we went to the salted lime to eat & I didn't think to ask about the chips having shellfish (it's just chips right? nope...) - had a reaction, took Benadryl and cool shower to ease the effects - however the head of security made my husband leave me alone for over a hour and fill out a incident report instead of waiting till the next day.
Everyone has been really sweet asking me if I'm okay though & checking on me after the fact.