So my experience with Wentworth by the Sea was not...

So my experience with Wentworth by the Sea was not the hotel itself but it s employees. I Purchased a night for my girlfriend and myself as a gift for her, she had never stayed there. I had to cancel my reservation due to an emergency. When I tried to cancel the reservation I was treated like a second-class citizen because I purchased the hotel stay from another website. I called Alex one of the managers three or more times to get one call back. Which I missed and called him within 10 minutes. When I called the receptionist said he s busy with another manager. My understanding is the customer comes first. Then I called the GM and still have not heard back. I called Marriott Customer Service and they re not calling them back either.. I would say beautiful hotel from the outside but not so much on the inside.