We got 10 blinds for our new house a few months ag...

We got 10 blinds for our new house a few months ago. 5 of them were very wrinkled and a few had holes in them. We asked for them to be replaced (which was like pulling teeth). They came to install the new ones, but out of the box had the same issue. We had to reach back out multiple times to get them replaced again. We are now scheduled for our FOURTH install this week. The company is refusing to give us a refund or allowing us to get a different product. It s been exhausting and disappointing. One good thing is the sales person, Shannon, is very understanding but is handcuffed by leadership on making any accommodations.