Erinn Gilson

Review of Cranney Companies

We belonged to their "loyalty" program for the pas...

We belonged to their "loyalty" program for the past year but won't be using their services again. Cranney has done plumbing and electrical work for us. For the most part, the work had been fine and the guys who came out to do the work have been good. At first my main issue was with the scheduling: they have an office to do scheduling but somehow they never manage to get it right. We'd be scheduled for a time window and they'd show up hours later. I know jobs run long and traffic in the area is awful, but no call from the office, no update, nothing. Why pay the higher price for a company with a scheduling office if it doesn't mean effective, responsive scheduling? Second, their prices are just high; at least $100 bucks more to install a ceiling fan than another electrician's quote. Third, and this was the last straw, prompting me to write this review: they installed a ceiling fan in our infant's room in an unsafe way. The fan ended up being faulty and had to be uninstalled. When it was taken out, we saw that the fixture box was loose. We could literally jiggle it. It also wasn't secured to the ceiling joists. Instead of telling us we needed a different box to hold the weight of the fan or that it wasn't possible to install a fan securely, they'd installed a 30 pound fan into a loose box in our baby's room! So, yeah, you don't even get what you pay for.