As a repair facility I've spent hours on the phone...

As a repair facility I've spent hours on the phone with this company just trying to get paid for a repair that they approved. It's been days since the car was finished. They won't call you back & won't return emails. Very poor customer service. Also they only pay $60/hour for claims. If your shop is a higher rate then that then that's too bad. Not very good for my customer. I would say that all positive reviews are fake. There's no way they're real. BBB gives them a very poor rating as well.