We had organized an Engagement party in party hall...

We had organized an Engagement party in party hall Aravali on 7th April 2021 at four point by Sheraton. This has been by far the worst and most terrible experience in a 5star Hotel. They spoiled such a special day for us. The service provided by the Hotel didn t match a 2-Start hotel too. Details about the terrible experience is as below

1. The food service was extremely slow. The waiters servings floating starter to guests had no idea how to serve food. They were hardly reaching out to any guests, a waiter came with snacks but didn t had tissue papers, when he came back with tissue papers, he forgot to get tooth pick required to pick the snacks. Had to literally take waiters personally to guest to make sure they serves to all guests. Looking at waiters you can easily make out the waiters were not all trained.

2. The waiters were not dressed well: You expect a 5-Star hotel waiter to be dressed well but here you could see waiters with their half shirt out- half in. At no time I Felt the waiter belonged to a 5-Star Hotel.

3. Every time had to ask for hot breads to be served else cold breads were served.

4. Biggest blunder was done by Reception staff: The room which was given to us for half day was checked out without our prior permission. When I asked reason for checkout, they said since the time was over for checkout, they checked room, there was no baggage in room so they thought we left without intimating them, but they knew the engagement party was going on. When I took the keys and checked room, there were 3 bags in room. This is absolutely pathetic and very irresponsible behavior.