Harriet Teamah

Review of Cleveland Marriott East - Wine...

Hi my name is Harriette Thomas, my family and I ca...

Hi my name is Harriette Thomas, my family and I came down from MN to Cleveland because my boys where standing in an wedding. We book our hotel for the 27th of July because we weren't sure how long the drive was going to take us. Needless to say we got in town 2am Thursday morning. With no where to go we stop at the hotel to see if we can get a room or check-in early. The Front desk won't even let us in the door finally after about 10min of me talking to her through the intercom. She finally let us in. I explain to her we had a
Reservation for the 27th but we got early than Expected and if possible to either check in or get a room. She said No we couldn't check-in but we can get a room for a higher price than what we were paying. She won't even hear me out she didn't think twice about my babies before dismissing me and my little once. So basically we had to sleep in the car in a city we didn't know. This is very sad. Not everyone is a Criminal because that's how she treated us. I work in customer service and this is the Worst experience I have had in a while. If it was not for the fact I had already book this room, I would have kept my money and find somewhere else to stay