Hayley Jie

Review of Amara Sanctuary Sentosa

Place was beautiful. Room looked great. Swimming p...

Place was beautiful. Room looked great. Swimming pool was inviting. Decor is really nice.
BUT
1. Upon check in, we were upsold the Larkhill Terrace and we got it. It's next to the side gate where some maintenance/construction trucks were parked. 9am the next morning we heard trucks driving around and couldn't sleep in.
2. Found hair under my pillow and in the shower near the toiletries.
3. Wagyu beef horfun was overcooked and hard to chew.
4. There was no creamer for the complimentary coffee. Called them and was specific that I was requesting because of the in-room coffee, I was told they had both creamer and milk, chose milk. Didnt expect to be charged $5 for the tall glass of milk they brought me. I accepted the charge.
5. Worst part of the stay? Amongst the toiletries at the bath tub, the body lotion was heavily used and mostly empty (see photo).

I wrote everything in the feedback form and handed it to the reception. Will they read it? Will they do something to improve? I don't know. One can hope.

I'm not fussy, I don't like to make a scene. I don't need service recovery. I'm pretty much a lost customer. This is just an honest recap of my experience. I stayed and I left.

Best part of the stay was the lovely drinks the lady bartender made for us at Tier bar.