Matt Perroni

Review of SERVPRO of Westwood-West Bever...

**Update**

**Update**
I was the tenant, but was in the process of buying the house. I set up the service with ServePeo and my landlord, who I was buying the house from, paid for the service. The landlord NEVER came to the house to see the problem, the work that was done, or dealt with ANY of the follow up calls that were necessary to get the job completed. He just wrote the check. I stand by the my initial review that the service was sub par and a terrible customer experience.

ServPro Fort Collins was a nightmare to work with. The main contact started off great. I was given an estimate after a consultation only to have that person vanish from the company the next day. After some phone tag a new crew was scheduled to come complete the crawl space clean up. They never showed up. No call. Nothing.
Called the company and they seemed confused about the scheduled job, but eventually rescheduled it for the following week. When the crew showed up they asked what they were supposed to do. They had NO IDEA what the job even was.
We were originally told that the clean up was going to be contained to the room with the crawl space access to not contaminate the rest of the house. They would cover the path from the crawl space to the window and take it directly out. Nope. Just walked it through the house to the front door.
Fast forward a few days when a friend who is a home inspector went to check the work and came up saying the job wasn't even completed. Vapor barrier not fully replaced. Trash bag left behind. Wall still covered in residue.
Called them back and was told a new crew would come by to fix the work. Nope... same crew. Not very professional. Laid a new vapor barrier but didn't clean the wall. Told us he sprayed it with a disinfectant so nothing would grow, but he wasn't told to actually clean it up.
ServPro's motto is "Like it never even happened," but the only thing I wish never happened was me calling them. I won't use them in the future and will never recommend them to anyone else.