Ingo Matulina

Review of Cerf Island Resort

Unfortunately you have to assign at least one star...

Unfortunately you have to assign at least one star ...
List of defects:
This resort was certainly very nice many years ago, but is now pretty shabby and totally neglected. I would not recommend this facility to anyone!
There was hardly anything as originally offered and all the guests we spoke to were disappointed.

List of deficiencies Cerf Island Resort:

1. Full ashtray in the room of previous guests.

2. Ants in the bathroom and living room.

3. Fridge full of water, which regularly puddled on the floor in front of the refrigerator.

4. About the restaurant: Dirty tablecloths on the tables, selection of dishes very small and poor quality (e.g. there was a chicken curry with gristle or small pieces of bone in every piece of meat).
At breakfast we waited 60 minutes for omelettes one morning.
Wrong things were also often brought (e.g. crepes with syrup instead of without).
Once a crepes was burnt and inedible.
Twice too many drinks were charged (it was ordered by us, written down but not brought).

5. Not enough snorkeling equipment available (we didn't get any !!!). On the last day we were offered two masks and ONE snorkel.

6. Too few kayaks (exactly two). In the four days we didn't even get the opportunity to go paddling with four people.

7. The pool table is broken.

8. The locking system of the room door was defective (it was repaired, but you had to wait a long time again).

9. The air conditioning in the children's room was broken for two days. On the first day there was three hammering on the wall switch, then the system went on for a few hours. The next day we found out again that it was incredibly hot in the room.
The counter was then exchanged at 11pm in the evening after several inquiries.
We had to wait and stay awake, even though we were dead tired and my wife, who was the only one who had eaten a salad for lunch, had a severe stomachache.

10. Several guests searched in vain for the alleged hiking trail across the island.

11. There is a rubbish dump behind a wall next to the large pool.

12. The wooden deck by the large pool is rotten and you can break through (already passed at one point).

13. There is rubbish everywhere on the property and on the beach, there are even lots of broken glass !!!
For a marine park (environmental protection area ???) it was all very sad.

14. WLAN only available free of charge at the reception at a very slow speed. Otherwise expensive to book, but not faster either.

Yes, all small things that can be regulated, but which in sum, at these prices, are far too much and should not happen.

That was really the first vacation of my life in which I just wanted to go home.

All in all, the system is degenerating everywhere. Everything is repaired only poorly, if at all.
Hardly anything can be used as described and promised. On an island with no other options to do something all the worse.
The price for this facility is absolute usury and outrage. The 4 stars are not justified at this point.

Conclusion: hands off otherwise the disappointment is great.