Steve Weinberg

Review of BMW Seattle

Lithia's BMW Seattle is, in my experience, THE pla...

Lithia's BMW Seattle is, in my experience, THE place to buy a BMW or get it serviced. It's worth the drive if you're an Eastside resident, rather than the awful BMW Bellevue.

The entire staff is gracious, low-key and professional. The sales team, in particular, is outstanding. Their goal is clearly to prioritize customer satisfaction over sales volume (after all, if customers are satisfied they'll refer others and come back again).

I bought a new 2018 BMW here, which I had custom-configured on the web, and then I was contacted by Michael Brown, the Internet sales specialist. He's outstanding - a long-time BMW owner/driver himself, he's super-knowledgeable on the product lines over the years, including how things have changed, and he made placing my build-to-order a breeze to buy. The nail-biter was waiting about 5 months for BMW to make it and ship it here from Germany, before the Federal SALT deduction ended in 2017. Michael kept track of the progress, an amazingly, the car arrived on New Year's eve, just in time. Assistant GM London Agrawal also kept tabs on the progress and he was great to deal with.

Subsequently, I took a friend to buy a relatively recent, used BMW. Michael was very patient about explaining model year changes, took us on a test drive, and even suggested waiting, as some very recent vehicles were coming off lease soon. My friend now has a 2016 X3 that she's thrilled to own.

I've only needed one routine service so far, and it was done while I waited, so no need for a loaner or other transportation.

If only all car dealerships were like this!