Laura Patton

Review of Novotel London West

The staff at check-in were very helpful as we had ...

The staff at check-in were very helpful as we had 2 reservations which they sorted so we could stay in 1 room rather than moving. The room itself was a decent size and the bed was very comfy, however our room was on the side of the hotel overlooking the very busy dual carriage way which could trouble light sleepers (especially the sirens) but we were mostly too tired to notice. We had an issue with the plumbing that was sorted by the time we returned to the room the first day , however cleaning staff etc around the hotel seemed to mumble/ignore guests in the corridors. Breakfast is plentiful and varied, again staff here are hit and miss- the greeters are very friendly but it depends who you get for the rest of the time, some are efficient and friendly, others aren't. We found the lifts to be an issue- reception being on the first floor sometimes meant it was quicker to get in a lift and go down and back up rather than wait to just go up, a bit quirky really. Overall this hotel has its pros and cons but if you want a comfy bed and a decent breakfast to set you up for a day at a convention at the Olympia (a 10 minute walk down the road)- like we did, then this should be just fine.