Aria Kim

Review of Doppler Labs

I visited the center 3 weeks ago. Upon existing, I...

I visited the center 3 weeks ago. Upon existing, I requested a CD of testings I took at the center. There was only one staff sitting at the desk. She coldly notified me it would be mailed to my home. Today, after spending 20 minutes on hold to be directed to the center, I found out there was no mail service for medical records by policy. Now, I know she lied straight up to my face, because I was delaying her from going home by requesting a CD. Actually, I sensed that attitude already when I approached her to put my request. She pretended she was not seeing me standing. I cannot believe such unprofessional behavior was boldly performed in this time sensitive industry. While I am going through already emotional and stressful medical situations, this kind of service does not help me stay calm. Can one thing go smoothly, something that we humans can control unlike the medical conditions we cannot control?