Min Jeh Oon

Review of Shangri-La's Rasa Sayang Resor...

So it's after MCO and Rasa Sayang Shangri-La, Pena...

So it's after MCO and Rasa Sayang Shangri-La, Penangwas having offer on their rooms., almost 50% discount. So I decided to bring my wife on a short get away in Penang. But the experience left much to be desired. The process of checking in was horrible. The staffs were never at the counter, they were running in and out of the office like headless chicken and we waited in line for more than an hour. This is not what I expect from a luxury hotel group. Same thing happened during breakfast time. I know it's just after the MCO but I would expect Shangri-La to be well prepared before re-opening. The room itself wasn't very special, mediocre at best. It was clean but not very well equipped. The staffs were friendly though. All in all, the experience was not good.