K McRae

Review of RockAuto, LLC

I had to give the review 5 stars, otherwise Rockau...

I had to give the review 5 stars, otherwise Rockauto wont post it.

Folks this is a sad tale of woe. I bought a catalytic converter from rockauto on 3/17/16 for my 2003 Camry. Recently the check engine light came back on so I took my car to the mechanic. He confirmed it's the same code (P0420) as I had before, which is the reason I purchased the catalytic converter in the first place.

I've dealt with four people to no avail. They all repeat the same scripted response giving me options that aren't useful.

1) Remove the part and send it in for inspection. This is useless because I won't have a car. I can't have the mechanic remove it because then the car will be stuck on his property (storage fees). It'll take at least a week or more for me to send it to rockauto, rockauto to send it to manufacturer and then wait for the manufacturer to have time to test it. I need my car to go work so that's not a real option.

2) Buy another converter at $379.00. Have my mechanic install it (another $100.00) buy another oxygen sensor ($50,00) Send the old converter in for inspection by the manufacturer.

If the manufacturer doesn't find a problem (Do you honestly think they'll want to eat the cost?) then I'll be stuck with two converters!

I'm not a pro athlete. I don't have several cars laying around. All I want rockauto to do is to support their parts. Send me another converter, I'll send this one back and rockauto should deal with the manufacturer.

Even under my scenario it'll cost me nearly $200.00 to replace the converter (install + new sensor). Is this customer service? I don't think so. I'm going to file a report with the BBB.