This company is THE ABSOLUTE WORST. We were moved ...

This company is THE ABSOLUTE WORST. We were moved to AmCom from ComDoc, which was equally terrible. We have had issues with supply quality and supply availability (which we are on contract for) going back for several years. We actually got rid of three to five printers because ComDoc (now AmCom) couldn't supply toner that would print clearly without clogging the machines and requiring cleaning. Some of our printers that we are on contract for we have had to purchase supplies from office supply stores just so we could have toner that worked and didn't look terrible.

For the last SEVEN MONTHS we have not been able to order supplies for a list of machines from the website. I have REPEATEDLY reached out to our account rep about this but no changes have been made. When you call to order the supplies over the phone you get routed overseas, and while the people are very polite and friendly and clearly trying to do a good job, they struggle to understand that we need certain things (like low yield cartridges or MICR), and just keep sending us the standard cartridges. Sometimes these folks don't have available on their website the items that we need, and we end up having to email everything to our account rep.

The ONLY good thing I can say about this company is that the service for the machines that break down is top notch, which is good, because with the terrible quality toner that really comes in handy. I would absolutely advise anyone looking for a managed print service company to look elsewhere.