My friend and I recently visited the hotel for a f...

My friend and I recently visited the hotel for a full body massage followed by afternoon tea.
The Spa area is spotlessly clean, nicely decorated with a relaxing atmosphere - as is the rest of the hotel in my opinion.
We appreciated the comfort of the relaxation room in the Spa area and the complimentary refreshments.
We both enjoyed our massages carried out by CAROLINE and TASH.
Both are lovely girls, very friendly and polite and experts in their field.
My friend and I are both vegetarian plus lactose and gluten intolerant.
The kitchen did a wonderful job of producing tasty delights for us that were well presented and good portion sizes.
The staff in the restaurant were helpful and professional and showed us excellent customer service.
The reason I have only awarded 4 stars out of 5 is that I had extreme difficulty contacting the hotel the morning of our visit.
I telephoned ten times in total.
My call was answered three times.
The first staff member put me through to the wrong department.
The second staff member put me through to the restaurant where I left a voicemail but no-one returned my call.
The third staff member was a foreign national and I couldn't even understand her introducing herself by name so I asked to be passed to an English national which she resisted twice claiming that she could understand me perfectly... problem was... I couldn't understand her!! Eventually she passed the call to PADDY who was patient and cooperative and resolved my query quickly and efficiently.
Before leaving I did provide all this feedback to the Duty Manager FATIH who validated all my concerns, apologised for the situation and kindly offered us a complimentary drinks voucher.
Despite the problems I encountered telephoning the hotel I do recommend this place to others and look forward to returning in the near future.