doug linaweaver

Review of Arrow Fabricare Services

UPDATE: 5/6/18 - Bob, who runs the show at Arrow (...

UPDATE: 5/6/18 - Bob, who runs the show at Arrow (President, CEO) called me to apologize for the break down and how they could fix it. He offered to begin restoring my antique and explained in detail what had been done already. He is a family oriented man who was persistent in trying to make me happy. I'm going to send it back and have another go at it Monday.
Updates to come:
In fairness; I could have handled my credit card issue sooner and may not have had words with an employee at all and for that I owe you an apology. She'll know it's her cuz I didn't cuss the staff or anything and I won't single you out. Thanks for trying to deal with me, I told Bob ,1/2 of it was my fault.
Bottom line:
CEO called himself
Free shipping
Deep discount
Explanation of situation in detail
From 1 to a 3 pending restoration

I have a very early Schott perfect that I sent in for full restoration at the advice of the Schott bros. Company. Arrow came highly recommended. After mailing the jacket in October and clearing the charges with my credit card. I found out at the end of February that the charges hadn't gone through!! Several generic messages and some emails to the wrong email address later and the woman I spoke with was very rude and condescending. They even billed me to return MY coat!! Was even told they didn't have my correct # but then was told they left several messages.?..
Bottom line: I did my research. They do good work here but the Logistics broke down badly and I learned that I should have stood over this situation more closely. It's a small shop with maybe 15 employees so some things slip through the cracks. I would have finished my $450 repair if I had not been talked to like a fool..