Google only care about their business customers. S...

Google only care about their business customers. So many personal users had their gmail locked out unable to find any solution. I tried to call and there is no option to assist. I know there is the recovery process in Google Help. However, by answering everything correctly, still cannot verify account is owned by me is likely a system issue. Please take advise that we need to communicate with humans, standard procedure doesn't resolve everyone's problem. As a gmail user, please provide more support. I have my everything linked with this gmail account, please help your users to recover their gmail accounts.