first room was nasty. ants crawling on nightstand,...

first room was nasty. ants crawling on nightstand, food left from previous customers, and dirty sheets. after contacting customer service, kevin happily moved us from floor 3 to floor 11 where our stay immediately improved. the room was clean and bug free, great view, and no hassle at all when contacting customer service. kevin really improved our stay within a matter of minutes!