Cradle Me Care LLC

Review of Sears Holding Company

We recently had our carpet cleaned and this was th...

We recently had our carpet cleaned and this was the worst experience I have had getting my carpet cleaned. First the company never showed up the day they were schedule to arrived, after we called to complain someone came out the next day but not in the allotted time and when we called to cancel the service we was told that the technician was close by and should arrive in 30 minutes but they arrived a hour and half after. Finally after having the carpet cleaned our carpet remained soaked for 4 days and now my home smells like mildew because the carpet was so full of sitting water and there is streaks in my carpet were the water has just been sitting. We called again and they decided to send out the same tech to redo our carpet and once again he calls to say he's running behind and won't be out until after 1:00 p.m, and he basically tried to tell us that it was our fault but he will be back to go over it again. First no consideration if we have to be at work or if we have other plans. I am so disappointed in this service and would probably have to replace my carpet due to the stains and possible mildew.