Brooke Lacey

Review of Huawei Canada

Huawei stated that it would take 5-10 business day...

Huawei stated that it would take 5-10 business days (2 weeks) for my phone to arrive back from repairs (through their company). 2 and a half weeks passed and my phone didn't arrive, I called Huawei and was told that they were not responsible, contact the business that was contracted to repairing my phone. I called and was told I need to pay $360 to fix the phone, which I paid on credit card over the phone. I was told my phone would arrive in a week. A week passed and still no phone, when I called to inquire they stated they had no date on when the phone would be fixed, just wait another week and call. My phone has now been here for over a month, so I've had to pay a $130 phone bill on a phone I can't even use because on these shoddy business practices. Been contacting Huawei for support with this company and they've been no help. At this point I wouldn't be surprised if this business Huawei contracted to do phone repairs was a scam, and if I never see my phone again.