John Stewart

Review of Crerar Hotels Group

Totally disgusted by Thainstone House Hotel in Inv...

Totally disgusted by Thainstone House Hotel in Inverurie and their general manager's attitude. We run a small family wedding business and hired out our LED floor to a couple who were getting married there. We laid floor on the Saturday evening and told staff we would pick it up again on Sunday morning. Staff said as long as it was picked up for noon as they might have football folk coming back. We arrived just after 10am to find the floor had been lifted by the hotel staff and some of the panels left against a red hot heater. This in turn has damaged our floor badly. The general manager admitted they lifted floor without insurance to do so and left it against heater. He also admitted there was a breakdown in communication with his staff,something that happens now and again. However he is saying its not hotel's responsability to pay for damage. He has even had the cheek to ask us to prove it was not damaged beforehand,something alot of people can prove including bride and groom. We are now taking this all the way and will be claiming losses and damage against your hotel,we have informed the local press and social media outlets which has already caused a huge response and have been advised citizen's advice to go to small claims,something we will be doing. We also informed a solicitor who will hopefully sort this out as the general manager is refusing to do so. He is obnoxious and arrogant in the extreme,something witnessed by my son and wife when I had a conversation with him. Absolutely astounded by this behaviour and why a big hotel think they can treat a small company like this.