Latoi Smith

Review of Rockwood shutters, blinds and ...

Worst experience ever! After being charged and wa...

Worst experience ever! After being charged and waiting 8 weeks for shutter installation, the day the were supposed to arrive, they texted me to say they painted the door the wrong color, so I had to wait ANOTHER 2 WEEKS!!!! before my next install date. The job was a complete mess!!! The casing too large because they literally built a box and attached it to the outside of the door. The installation tech left huge holes in the frame where you could see the wood and screws. The hinges were installed the wrong way. After weeks of working with Kristin, I finally get a call indicating they could send the tech back out to close up the holes. WELL YOU GET WHAT YOU PAY FOR!!!!