I'm just mega dissatisfied, I have no idea why it ...

I'm just mega dissatisfied, I have no idea why it failed, I called after my package was rejected by the Pick Up Shop and wanted another delivery day, the next day an attempt was made to deliver and the next day the attempt was made again and at Delivered to neighbors although I expressly said that I am not at home and wanted to accept the package myself. You should definitely work on the communication between service and drivers / deliverers