Pat

Review of Petersen Hotels

Let me say to be fair that we have stayed here in ...

Let me say to be fair that we have stayed here in the past and have been overall satisified. This time was much different though.....we stayed here for 1 night and I very dissatisfied. Our family got in our room at 9:00pm and the room smelled of weed and did not seem to be the cleanliness. My wife called the desk and ask if we could switch rooms and explained the problem. She was told there was no other rooms were available and they were sold out. They said the police were there the night prior because of issues. I would assume the marijuana had something to do with police being there even though the manager made a point to tell me " that weed is legal in IL" .....I was unaware that it is was legal to smoke weed in a hotel....lol. I went down to talk to the manager the next day to explain that this should've been disclosed to us as we would've found a different hotel and wasn't right we should have to pay full price for a hotel room that smelled of weed. The manager said she would take 29.00 off the price. I'm not sure where she got 29.00, but was not satisfied with that compensation considering my wife and kids had to put up with that smell for the duration of our stay. I went on to tell her that I am going to write a negative Google review. The unapologetic manager said she wishes she knew that because then I would not have received ANY discount (nice customer service...not). I asked to have her supervisor's name so I could talk to her. She gave me her name and said she was going to tell her I was threatening her because I said I would write a negative review. I explained to her I was not threatening to write the negative review because I WAS going to write the review no matter what at this time to share my negative experience. I am not saying this hotel chain is bad overall, but this particular experience was not good at all.