Maia Landrum

Review of Arizona Biltmore, A Waldorf As...

I was so excited to stay at this property but In t...

I was so excited to stay at this property but In the end I m leaving very disappointed. Let s start from the beginning:
Parking: I am traveling on business and try to be price conscious on things like parking so I opted to 12/day Self-Park...big mistake. The Garage is pretty far away from the hotel and when it s over 100 degrees it feels like it s an eternity away from the hotel. They do have random golf carts that may pick you up and bring you to the lobby area but the distance alone the self parking should be free! Valet is about 28/day for reference.
Room: after checking in I walked another distance to get to my room. Now I reserved an Ocatillo Jr Suite with a king bed, but when I arrived I was placed in the Terrace Court wing, not Ocatillo in a handicap room. The room itself is very big and spacious but the bathroom, in particular the shower, was a big let down. To get the the point the shower was not cleaned properly. There was Hair along the wall from I guess the previous occupant. Now for some this may not be a big deal but for me it makes me question the overall room cleanliness. Since I m already in a handicap room that has the removable shower head how hard is it to wash the shower walls between hotel guests. I made the hotel aware and asked them to have someone clean it the next day. I have now been in this hotel for 3 days, 2 nights and the shower wall still has never been cleaned!
Lastly because the doors for the hotel rooms in this section are outside be prepared to be greeted by spiders and moths when you enter and exit the room. I spent the first night fighting a moth that flew into the room when I opened the door and I asked the hotel the first day to remove the spider above the door. Someone did come for the spider but the next morning 2 more popped up over the doorway.
Overall I would not recommend this hotel to those visiting the area. I am sure there are much nicer and better cleaned lodging options nearby. However if you do opt to stay here check the room for cleanliness and maybe pack some bug spray if you re afraid of spiders like me!