Y

I will NEVER eat at CRAVE Cafe in Studio City agai...

I will NEVER eat at CRAVE Cafe in Studio City again. I was a longtime customer, until 2:35pm Tuesday, September 13, 2016. My sister and I came in for lunch. After we paid for our lunch order and ordered two breadpuddings to go (she gets them everytime she comes to town, to take home), and sat down, I went back to the counter to check out the desserts. I asked one of the people behind the counter if the cannoli had nuts. She didn't know and referred to me the cashier, who told me, "NO". I asked a second time to be sure and was told "No" again. So I ordered it. After I bit into it, allergic reaction! IT HAD NUTS!!!!!! I told one of the servers, a very niced yourg man who rushed to alert the manager. He came back and told me that the manager offered to refund the cannoli. WTH? I could die!!! Immediately the itching, nausea, difficulty breathing started and had to grab my epipen and run for the bathroom to use it. At no point the the manager even attempt to reach out to me and see if I hadn't died in his restroom or come to the table to speak to my sister. It was the poor server guy who made apologies. After, I was able to come out and get my bag to get to the hospital, I tried to speak to the manager about making sure that his staff knew what had nuts. Nut allergies are very common. He ignored me and made me wait to speak to him while he shot the breeze with another customer. He never looked at me and made no apologies. When I tried to say that he needs to advise his staff about which foods have nuts, he blew me off. He could have at least offered to replace the Epipen I had to use to keep from dying in his restaurant. So Im sure he won't miss my business or the business of the people I know. The lack of care or concern was unbelievable. Oh yeah, while I was in the bathroom, he had the waiter refund the cannoli and leave the money on the table.

Comments:

No comments