Christine To

Review of The Pioneer

PLEASE be careful when shipping important packages...

PLEASE be careful when shipping important packages to and from here. I came in to pick up my package on the date that it was stated to be delivered and spoke to Rudy an employee there. He couldn't find the package. He asked for my phone number to call in case it popped up. Hours later he calls me to tell me that it has been found and I could pick it up at any time. I came back 3 days later (from being out of town) to pick it up and ONCE AGAIN he tells me that the package is not there. I ask him what I could do in this case because I paid a lot of money for the item and he stated "it's simple and easy. just call the company you bought it from and tell them we lost it." Rudy was extremely rude, unhelpful and seemed like he knew nothing about the rules and regulations. At that point I had no other choice but to leave and file a claim to the company. An hour later, I get another call from the supervisor telling me that they found the package. Although the supervisor was very nice and apologetic and even offered to have the package sent here, it will not change how I feel about this usps location.