melody Ottinger

Review of Palms Casino Resort

The check in was great! We get here and checkin Be...

The check in was great! We get here and checkin Before 3pm. I have two large suite rooms. When we go to the room it was nice and decently clean. We went down the the front desk and the same person waited on me again, he remember my name and ask what he could do. I ask if there was a way to get a mini fridge for water. He said absolutely I ll have it sent up. We go get the rest of the luggage come back up to the room and it was there. We had a few bottle of water and coffee we put it it. We get ready for dinner. The scotch 80 prime was delicious and had get service, we finish up dinner go to Walgreens buy a couple of things for the next 4 days. Such as water for 4 people and bananas. We walk from the parking garage to the elevators where the security stop us and say we can t brink outside beverages to our room. Not a case of water but we can buy it from the mini fridge and the gift shop for 7.00 a bottle. He told me that it was in the rules ( which I checked it isn t) that we can bring bulk of any grocery to the rooms. We are staying 4 days and have 4 people but can t bring a case of water to our room? What is wrong with a management group who blames the other management group that it is their policy. For one I happens to think when I spend 2,000 on rooms I can bring water up not bought from you. I also find it ridiculous that we can buy liquor and have it open and bring that up but not water. I will never stay here again for the simple fact they kept telling me it is policy.... they should have told you at check in, but the simple fact it isn t and there is one material they let you read to know you can or can t.