A plumber named Mark was sent to fix our issue. In...

A plumber named Mark was sent to fix our issue. In fact, the dispatcher kept us abreast of any delay related to his arrival. I thought that it was really nice that John Moore respected our time. Fortunately, he arrived earlier than we expected. Also, he did call and give an ETA on his arrival, which was great!

Anyway, the plumber arrived on time (actually early). He was able to pinpoint the problem right away. He explained that the problem was not with the pipes but inside the house instead. He also checked the hot water heater, which he said is their standard policy.

Mark offered to fix the problem, and he gave us an alternative. We made a decision. Then, he quickly fixed the issue, he cleaned up his mess, and he explained what we mistakenly thought was the problem. Voila! The toilet flushed without any issues. The load noise coming from the pipes was gone, just like that!

He did not talk over our heads, but he clearly explained everything to us. Mark was professional and courteous. I would definitely recommend using John Moore Services.