Beware! Staying here now. Although advertised as a...

Beware! Staying here now. Although advertised as a 5 star resort, we have been extremely disappointed. We were harassed from the very first day we were here to purchase upgrades. They told us we had a required appointment our first morning here to arrange our transfer time back to airport for departure day. However, little did we know that this was just a ploy to sit through a 3 hour sales pitch to purchase a time share to their resort. Very disappointing to be robbed of our leisure time in paradise. Although the beach is beautiful with white sand and tourqoise water, it is public. This means that every ten minutes someone is harassing you to purchase a cigar or trinket. No romantic, peaceful walks on the beach. Then, they have come by each day at 6 pm for turn down service. We literally have just walked in from spending 8 hours on the beach and trying to shower before dinner. We asked them to come back and have been denied. We have reported to front desk repeatedly and still no resolution. This means no bottled water or clean towels. To make matters worse, we ran by the gift shop to make an emergent purchase of aloe for my severe sunburn. Once we got to the register, they told us we had to pay in cash. When we paid, she asked for a smaller bill because they were closing. We told her we didn t have any (we were saving our smaller bills for tips for waiters and bartenders). She was very rude and said there s nothing we can do. We asked her to go to front desk and was told no. We reported to front desk and they said they always run out of change there in the evening. This is an unreasonable standard for a five star resort in my opinion. This was the gift shop within our resort, not some side hussle on the street. The staff were unhelpful and unwilling to help us. We will never stay at this chain resort again! It s so sad, because we read review after review to find the perfect resort in the Dominican. Unfortunately, this just wasn t it.