If you are even a minute late to pick up your tick...

If you are even a minute late to pick up your ticket for the house tour, don't bother going. I was disappointed to learn my tickets had been given away only 5 min past scheduled arrival time (due to parking, so beware to incorporate it!) I understand rules are rules, but the lack of sympathy and accomodation from the security guard was very distasteful. The fact that he tried to argue and justify his actions was alarming, falsely claiming that he waited 10 min when it was 11:35am! Sucks to be a first time Visitor from out of state.