My experience with Case & Associates and Summerfie...

My experience with Case & Associates and Summerfield Place Apartments has been overwhelmingly negative and deserves to be shared so that others can avoid the nightmare experience I have had. Floods, frequent leaks, improperly completed maintenance requests, maintenance entering my apartment without notice, I could go on but there is a character limit.
Stay away, if you value your peace of mind, your time, your energy, and your money.
For example:
1) Maintenance put filthy towels into my washer while I was at work without my knowledge.
2) I came home to find maintenance had simply placed a new piece of wood over water damaged wood instead of actually replacing the damaged wood. This is common practice for maintenance requests to not be done right the first time;
3) After water leaked through my kitchen cabinets, I was assured via email that maintenance had dried the cabinets out and cleaned up the water. When I came home, I found all of my dishes still sitting in the cabinets filled with dirty floodwater and water in the cabinets themselves pooled in the corners, etc. I had to spend my time and energy after a long days work to do maintenance s job. Not surprisingly, as a result of Summerfield s failure to properly address the leak, I discovered fairly large patches of mold in my cabinet a few days later.
4) In my approximate 3.5 year stay at this property, I have endured well over 10 separate leaks, floods, and water damage related incidents. The unit I live in clearly has plumbing issues that are not being properly addressed. I have had multiple issues with the same appliances over and over upstairs neighbor s water heater, their dishwasher, my dishwasher, my water heater, the ice line next door, the upstairs neighbor s A/C, the toilets, the sinks, it goes on and on.
5) Communication from this company is nearly nonexistent. The more issues you have, the less anyone seems to care.
6) If you submit a maintenance request, brace yourself when you come home for some kind of mess items and belongings just carelessly dumped wherever, trash picked up and put on your table and counters, popcorn ceiling tracked all over your apartment, etc. Items used to complete requests have just been left behind caulk, ceiling spray, paint.
7) As a result of poor communication from the office, a member of the maintenance team recently entered my apartment without my knowledge and without any notice from anyone and accessed a closed off, private area of my apartment (my laundry room) to retrieve an item (small jar of paint) that had been left out in my apartment for days in the middle of my kitchen counter. When I brought this to the attention of management, I received nothing but minimization and justification from the Property Supervisor. She repeatedly tried to gloss over the fact that someone had unlawfully entered my apartment, without my knowledge, and entered a place that was closed off and unrelated to any maintenance requests. The company did not take accountability for this employee s actions and their response was disappointing.
This is not the first time during my stay maintenance has been in my apartment without my knowledge it has now happened 4 times.
8) I have submitted two corporate complaints just within the last few months alone, first for the mold/poorly cleaned up leak that occurred, and the illegal entry into my apartment. While the first situation was handled somewhat okay, the most recent situation has been handled very poorly. This company does not care about you or your experience at their properties, they care about making money.
I will be telling everyone I know to avoid Case & Associates, and Summerfield Place Apartments. This property is in a beautiful location and has potential to be amazing, but unfortunately little care is given to the actual units themselves and long-term residents are left to deal with the mess on their own and be treated as inconveniences or nuisances when they do raise complaints.