Cherin Lawrie

Review of Empire Today, LLC

We had a positive experience ordering and scheduli...

We had a positive experience ordering and scheduling our carpet install, but ten minutes after the installers left we got a large run in the carpeting, which I immediately reported to Empire. The person I spoke to said someone would be in touch the following day to repair it; no call ever came. It took three follow up calls to finally schedule the repair, but on the day of the installers did not call until 40 minutes after the scheduled 2 hour time window (which I have taken off from work to be home for). I told them I would be gone before they arrive, so they told me to call Empire back and reschedule. Two phone calls later and this is still not rescheduled! The installers are clearly outsourced and customer service is dreadful. This has been a very frustrating experience and we are wishing we had gone with a different company!